One of the best way to learn from "the good" is to look at great presenters. Arguably, Apple's Steve Jobs is one of the best presenters in the technology world. There are plenty of people who follow and analyze Steve Jobs' presentations, not just for his ability to excite people, but also to learn from his style and skills. Let's look at an article from Business Week: How to Wow 'Em Like Steve Jobs(APRIL 6, 2006). It is one of many that talks about what Steve Jobs does in his presentations. They make five points:
- Sell the Benefit - Steve Jobs does not sell bits of metal; he sells an experience.
- Practice, Practice, and Practice Some More - Jobs takes nothing for granted during product launches.
- Keep It Visual - Speaking of slides, there are very few bullet points in a Jobs presentation.
- Exude Passion, Energy, and Enthusiasm - Jobs has an infectious enthusiasm.
- "And One More Thing..." - At the end of each presentation Jobs adds to the drama by saying, "and one more thing."
wires with display and buttons with insulation... you get the point. The same applies to the very technical of presentations. Even (or I should say ESPECIALLY) technical audience want to know the benefit to them. While it's nice that a new version of the software made the work for the developers easier, customers really do not care about that. But if the product's quality and reliability has been enhanced by 150% due to better software development processes, and there are 80% less bugs on the initial release, and the incremental releases are going to be faster and more predictable (the next one in in 8 weeks) -- that makes sense to customers. This speaks about Jobs' selling the "benefit" not the "bits of metal".
Now for the "bad" list. After all, we still have to watch out what NOT to do and I still see lots of bad presenters. These are my top list of not to do:
- Do NOT put them to sleep: if you can't be enthusiastic, learn how to modulate your voice, move your body and hands, illustrate and point to the presentation, give short demos, etc.
- Do NOT assume that they know: Explain basic terms, diagram processes, illustrate construction (circuits, flow charts)
- Do NOT talk in generalities: Show demos, mock-ups, screen shots, output displays,
- Don't talk about "strategy" to operational techies, don't show screen shots to strategic managers: tailor presentations or parts of them
- Don't try to fake your way: don't be "a friend" if that is not you, don't be "the expert" if you are not: be yourself, be honest
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